Managing Difficult People & Conflict in the Workplace

Discover effective people strategies to deal with daily complainers, aggressive bullies and other difficult people in the workplace. Learn exactly what to do and say. You’ll learn techniques on understanding and communicating effectively with different personality types, specific ways to prevent and reduce defensive behavior, how to communicate with aggressive, passive-aggressive, fault-finders and others that destroy morale.

Here’s a sample of what you’ll learn (includes free training workbook):

  • Respond rather than React & Keep Emotions Under Control in Any Situation
  • Apply the 4 Steps When Communicating with any Difficult Person
  • Defuse Conflict, Aggressive People & What to Say in Difficult Situations
  • Assertively Address the 5 Problem Personalities & More!
This course qualifies for .6 CEU credits. Learn more about on-site training