How Professionals Say It

Communicating with Tact & Professionalism in the Workplace

Are you frustrated with confrontation and difficult people? Learn how to speak with tact and diplomacy in one of our signature communication training experiences. Learn how to keep your composure regardless of the situation. Understand the most effective communication strategies for people who are aggressive, passive aggressive, passive, and angry. Learn the number one cause of workplace conflict and how to manage communication conflicts with your peers, boss, subordinates and customers.

Here’s a sample of what you’ll learn:

  • Recognize & Manage The 3 Problem Communicators
  • Identify the 4 Styles of Listening & Become an Active Listener
  • Address Conflict, Poor Performance & Deliver Constructive Criticism
  • Develop Assertive Communication Styles with Various Personalities
This course qualifies for .6 CEU credits. Learn more about on-site training