Exceptional Customer Service for Tribal and Casino Staff

Creating remarkable customer experiences is what separates today’s most successful organizations. How employees treat each other will eventually impact how they treat tribal members and non-tribal customers who support tribal enterprises.


Here’s a sample of what you’ll learn:

  • How to Communicate with Different Personality Styles
  • Maintaining a Positive Attitude with Internal and External Customers
  • Apply the “Ten Commandments of Customer Satisfaction”
  • 5 Keys to Defuse Difficult and Angry Customers
  • How to Keep Your Emotional Composure during Conflict
This course qualifies for .6 CEU credits. Learn more about on-site training