Articles

Top 50 Worst Things to Say in the Workplace

Posted by on Apr 21, 2016 in Communication | 0 comments

Top 50 Worst Things to Say in the Workplace

In our latest Tactful Communication Workplace Survey, we asked four hundred supervisors, managers, leaders and front line staff from various industries in six states and ten countries to share statements they made, or heard others communicate that were considered untactful and made others defensive. Here are the top 50 statements as a result of the survey: 1. “That’s not my job” 2. “Why can’t you do it” 3. “I’m here to work, I’m not here to make friends” 4. “I’m busy can you get all of this” 5. “I’m right, you’re not” 6. “You don’t know what you’re...

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Worst Performing Leaders: 5 Qualities that Define Them

Posted by on Jan 12, 2016 in Leadership | 0 comments

Worst Performing Leaders: 5 Qualities that Define Them

In 2015, we analyzed 360 leadership feedback data on 1,000 managers supervisors, and senior level leaders, as well as the most popular leadership training and executive coaching requests and discovered patterns and themes in the “worst performing” and “least effective” managers and leaders.   The Worst Performing Managers, Supervisors, and Executives: Inability to communicate clear vision and direction When employees ask them “why  they are performing a certain task,”  they respond by saying, “you worry about it doing your job, and let me worry about why you’re doing it.” They focus on daily, monthly, quarterly goals, and fail...

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Employees with Paycheck Mentalities?

Posted by on Jun 5, 2015 in Leadership | 0 comments

Employees with Paycheck Mentalities?

“If your employees do not connect to a purpose, they will connect to a paycheck.” – James Bird Guess Are you a leader attempting to communicate purpose to your people? Think of a puzzle inside a box. A puzzle is made up of many pieces. The picture of what the puzzle is supposed to look like once it’s completed is shown on the outside of the box. This “big picture” is like the vision for your organization, and the puzzle pieces represent the many tasks, goals, and responsibilities required to achieve the vision or big picture. Just imagine...

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How different countries deliver criticism and feedback

Posted by on Mar 5, 2015 in Communication | 0 comments

How different countries deliver criticism and feedback

How you deliver praise and criticism in one country doesn”t necessarily work in another. Below is an interesting look at how countries differ across the world when delivering feedback....

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How Leaders Grow People

Posted by on Jul 8, 2014 in Leadership | 0 comments

How Leaders Grow People

As leaders, we are like farmers and our employees are like seeds. Seeds have everything they need inside of them to grow and achieve their greatest potential, if they are in an environment that is conducive to their growth. As leaders, we are responsible for cultivating that environment. You can take any seed of your choice, an apple seed, or a pumpkin seed and those seeds will lay dormant for months or even years, until they feel the environment is just right for their growth. If a seed is not exposed to sufficient moisture, proper temperature, oxygen, and...

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Reducing Staff Turnover Case Study: Casino Company

Posted by on Mar 19, 2014 in Employee Turnover, Leadership | 0 comments

Reducing Staff Turnover Case Study: Casino Company

The Organization A tribal casino and resort organization with over 300 employees specializes in providing remarkable casino gaming and entertainment experiences for players and resort guests. The income generated from the casino and resort activities is used to fund a wide variety of social services for members of the tribe. The Challenge • The casino was extremely effective in attracting resort guests and gaming players, but struggled in their ability to retain them. • With a turnover rate of roughly 40%, it was becoming increasingly costly to not address this issue, due to the real costs of recruiting,...

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The #1 Key for Hospital Administrators and Exceptional Patient Outcomes

Posted by on Jan 29, 2014 in Healthcare | 0 comments

The #1 Key for Hospital Administrators and Exceptional Patient Outcomes

Hospitals across the country are constantly having to adapt to change. One of the most recent changes is that hospitals will now be rewarded for patient care rather than patient volume. USA Today recently reported that under the Affordable Care Act, “the government will offer financial incentives to hospitals that perform well. The government determines good performance through a combination of clinical outcomes and patient satisfaction surveys. The Affordable Care Act also will penalize hospitals that perform poorly.” With the potential for significant financial losses for reimbursements for hospitals that fail to meet patient satisfaction and quality clinical...

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Should managers and leaders focus on being feared, liked or respected?

Posted by on Jan 11, 2013 in Leadership | 0 comments

Should managers and leaders focus on being feared, liked or respected?

Should I be Feared Many managers focus on using fear or intimidation as their overall leadership style.  And yes, they do get results. Employees will perform the required jobs, tasks and duties assigned, however they will not give their best performance, take ownership, be innovative or take initiative. Instead they will do just enough not to get fired. Although there are times when managers and leaders do have to be direct and firm in their communication, they must be careful not to overuse that leadership style, since employees do not want to work under a dictator style of...

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Fifty Shades of Grey for Leaders

Posted by on Nov 4, 2012 in Leadership | 0 comments

Fifty Shades of Grey for Leaders

Cristian was recently promoted to manager of the accounting department as a result of his remarkable performance, organizational skills, and ability to develop new processes. He is known for being a caring, warm, and cordial team player who was well liked by his colleagues. He has worked as a peer with six people on the team for the past three years. One of his team members, Ana, who has been with the company for almost ten years, had also applied for the same promotion but did not get it. Ana has now become jealous and bitter and is focused...

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Why Your Employees Don’t Change after Training

Posted by on Aug 7, 2012 in Leadership | 0 comments

Why Your Employees Don’t Change after Training

Her name was “Negative Nancy.” She complained about everything and always looked at the downside of her job. In meetings, her responses to her co-workers were “that won’t work, we’ve always done things this way,” or “that’s not my job.” Nancy’s manager, Tom, decided to send her to a training seminar called “Communicating with Difficult People.” After attending the training and returning to work, Nancy made a negative remark about one of her colleagues in a regular scheduled team meeting. What happened? Was the training a total waste of time and money? After training thousands of supervisors, managers,...

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